Módulo opcional
Support inbox AI
Drafted replies and triage on top of the inbox
O que resolve
Most merchant tickets are the same twenty questions with different identifiers. Answering them by hand is slow, and the answers drift in quality depending on which operator picked the ticket up.
Como funciona
Triage on arrival
Incoming tickets are classified and routed so that the queue is ordered by what actually needs a human, not by arrival time.
Drafted replies
A suggested reply is generated against the linked record. An operator edits and sends — nothing leaves the panel without a human pressing send.
Grounded in the tenant's own data
Drafts are built from the transaction and merchant context the operator can already see, which keeps them inside the same permission boundary.
A vantagem
Consistent tone at volume
New operators produce replies that look like your experienced operators' replies from day one.
Time back on the routine half
The repetitive tickets stop consuming the attention that the genuinely difficult ones need.
Human in the loop by design
Suggestions are drafts. Nothing is sent to a merchant automatically, which keeps accountability where it belongs.
Disponibilidade
Requires Support inbox. Assigned separately so a tenant can run the inbox without the AI layer.